Shipping policy
Shipping Policy
It is your own responsibility to enter the correct delivery address during checkout. If you input the wrong address details neither The Salcombe Candle Company or the courier can be held accountable for this. The Salcombe Candle Company uses multiple delivery services, these include The Royal Mail, Hermes, DPD, Pacelforce.
Economy: Our standard service aims to deliver your parcel within 3 - 5 working days. Larger orders may take a few extra days to arrive. Most our couriers policy is to attempt to deliver your parcel 3 times (not including The Royal Mail), if the parcel cannot be delivered on the 3rd occasion The Salcombe Candle Company can no longer be held liable for your parcel and you will have to provide extra funds to get it shipped out again.
If you choose to have your parcel left in a safe place please note that The Salcombe Candle Company or the courier cannot be held liable for the parcel once delivered.
