It is your own responsibility to enter the correct delivery address during checkout. If you input the wrong address details neither The Salcombe Candle Company or the courier can be held accountable for this. The Salcombe Candle Company uses multiple delivery services, these include The Royal Mail, Hermes, DPD, Pacelforce.

Economy: Our standard service aims to deliver your parcel within 3 - 5 working days. Larger orders may take a few extra days to arrive. Most our couriers policy is to attempt to deliver your parcel 3 times (not including The Royal Mail), if the parcel cannot be delivered on the 3rd occasion The Salcombe Candle Company can no longer be held liable for your parcel and you will have to provide extra funds to get it shipped out again.

If you choose to have your parcel left in a safe place please note that The Salcombe Candle Company or the courier cannot be held liable for the parcel once delivered.

Dispatch & Delivery Delays

We aim to dispatch all orders within 2-3 working days of purchase. Delivery timescales provided by our courier are estimates only and are not guaranteed once your order has left us.

Occasionally, delays can occur with our couriers that are outside of our control, including national network disruption or industrial action. If your order has not arrived within a reasonable time of the expected delivery date, please contact us at info@salcombecandlecompany.co.uk so we can look into it for you.

In line with Royal Mail's own claims process, we are required to wait until 10 working days after the expected delivery date before a parcel can officially be classed as lost. If, after this period, Royal Mail confirms your order as lost, we will offer you a full refund or replacement, at our discretion.

This does not affect your statutory rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.